Shipping

Lightstorm Photography will contact you to advise delivery costs for remote locations, as prices can vary according to the destination.

For some parcels, a Post Office Box cannot be used as a delivery destination. Please enquire prior to ordering.

Delivery Times

Most orders take two to three weeks for delivery, with the exception of unframed photographic prints, which generally take one to two weeks. Please allow additional time for orders to be processed in the lead up to Christmas and also in early January, when many of the labs are closed. Please make a note on the order for if you require delivery by a specific date and we can contact you to confirm whether it is possible.

Delivery Address

A Signature is required for deliveries.

PLEASE NOTE: A signature denotes that goods have been supplied in good order and condition, so please check your parcel carefully before signing! Claims cannot be made against the freighting company once the consignment note is signed.

It is recommended that you provide a work address for delivery if no one is likely to be home during business hours. If you are not at the specified delivery address to receive the parcel, you may be charged a second delivery fee. Alternatively you may authorise us to leave your goods at a particular place by typing in a special request in the comments box in the shipping area of the checkout. Eg. “If no one is home please leave at the front door”.

Failure of Delivery

Lightstorm Photography is not responsible for failure of a delivery after dispatch. Please allow four to five days for delivery (longer during the festive and holidays seasons).

Freight costs may very depending on weight and volume. If your order exceeds the maximum allowed weight for the freight, we will contact you via the email address supplied prior to your order being dispatched.

Please ensure that your email address is valid for contacting you.

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